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Introduction

 

Unicorn Fire & Safety Solutions ltd has created this document to demonstrate its commitment to data privacy and its alignment to the requirements of the Data Protection Act 1998 and, in substitution from 25 May 2018, the General Data Protection Regulation 2018 (“GDPR”) in respect of handling and processing personal data. 

 

Data received from Clients

 

We (or our third party sub-processors acting on our behalf) will collect and process data that is provided to us by customers. Personal data may be included in the data you provide about learners, tutors, assessors and centre contacts. It is important that contractual arrangements with those individuals clearly set out how you will use their data and with whom it could potentially be shared. We require all our customers to comply with the GDPR. 

By adding individuals’ personal data to Unicorn Fire & Safety Solutions ltd’s systems, or by sending personal data via email or by other methods to Unicorn Fire & Safety Solutions ltd, you give consent to us processing the data and you confirm that you have obtained the appropriate consent from the relevant individuals for the personal data to be processed by Unicorn Fire & Safety Solutions ltd.

Unicorn Fire & Safety Solutions ltd will retain this data for the legitimate processing of the contract while you remain a Unicorn Fire & Safety Solutions ltd customer.

We will use Tutor and Centre contact personal data for the purpose of centre applications, once the application has been successful this data will be held securely on our systems for the duration of the contract.

We will review incomplete Tutor and Centre applications annually and delete those over 12 months old.

 

Learners’ Data

 

You may provide us with personal data about learners when you add learners’ details to courses, work-based learning awards or exams. The personal data is usually limited to the details required for us to undertake the basic functions of an Awarding Body and the certification process. These details will include a learner’s name, date of birth, gender and qualification awarded. For certain qualifications, such as those within the security industry, data held will include photo images and signatures in line with the Security Industry Authority’s (“SIA”) requirements. 

In line with our regulatory requirements and requirements to deliver future services such as certificate reprints and the confirmation of awards, this basic learner-level data will be held by Unicorn Fire & Safety Solutions ltd indefinitely.

Information processed as part of a learner’s qualification, such as physical exam papers, will be held for a maximum of 6 months. Personal data captured as part of a quality visit (such as video evidence of training) will be used for the purpose and outcomes of the visit, and then destroyed or deleted.

Learners may also contact Unicorn Fire & Safety Solutions ltd to request certificate replacements. In these circumstances, a record of a learner’s address is taken so that the certificate can be sent. This is held on file for a maximum of 6 months before it is destroyed or deleted.

Centre contacts

You may provide us with information about centre contacts who will administer the activities associated with Unicorn Fire & Safety Solutions ltd on behalf of the centre. These details may include:

·  names, email addresses, telephone numbers, billing information.

·  information about other personnel and contacts for the centre. For example, organisational charts, health and safety and other policies that may include personal data.

It is important that you seek permission from the centre contacts if you provide their personal data to us. We may use the centre contact’s personal data for the functions described in the Unicorn Fire & Safety Solutions ltd Centre Agreement, which include:

·  communicating activities between the centre and the Awarding Body. For example, to inform the centre of course or exam results and to send certificates.

·  identifying relevant people with whom we should communicate in order to organise and undertake external quality visits.

·  communicating regulatory changes and updates, and, if permitted, marketing Unicorn Fire & Safety Solutions ltd.’s products or services.

·  Purchasing and the delivery of goods and products.

The centre contact’s details will be retained for as long as we provide a service to a centre. If centre contacts leave the organisation, it is the organisation’s responsibility to inform Unicorn Fire & Safety Solutions ltd so that personal details and accounts can be disabled and removed.

 

Tutors, assessors and internal quality assurance (IQA) staff

 

Tutors, assessors and quality assurance staff provide Unicorn Fire & Safety Solutions ltd with information about their experience and qualifications that confirm their ability to teach Unicorn Fire & Safety Solutions ltd qualifications. As such, Unicorn Fire & Safety Solutions ltd may hold a substantial set of personal details about a tutor, assessor or other staff. These may include:

         names, email addresses, telephone numbers and other contact information

         teaching and training qualification certificates 

         proof of professional qualifications

         employment history and training experience

         references

This data is required for regulatory purposes to ensure that we meet the necessary conditions of the Awarding Body.

It is important that our customers seek permission from staff members before providing us with their personal data. 

·   This data remains on Unicorn Fire & Safety Solutions ltd.’s systems for as long as the individuals continue to be a tutor, assessor or IQA for Unicorn Fire & Safety Solutions ltd. If a tutor, assessor or IQA requires their personal data to be removed from Unicorn Fire & Safety Solutions ltd.’s systems because they are no longer fulfilling the role, they need to inform Unicorn Fire & Safety Solutions ltd so that relevant data can be removed from the systems.

·    

End-Point Assessment

 

Unicorn Fire & Safety Solutions ltd will process personal data for the performance of end-point assessment.  Employers will provide Unicorn Fire & Safety Solutions ltd with data for the processing of assessments for learners, it is the responsibility of the Employer to ensure that learners are aware and have consented to their data being share with Unicorn Fire & Safety Solutions ltd.  Unicorn Fire & Safety Solutions ltd may share this data with Associate End-Point Assessors, Awarding Organisations and Regulators.  We have carried out a comprehensive review of their activities in relation to the GDPR via questionnaires and agreements are in place, which will be reviewed annually.

 

Data sharing

 

Other than as set out in the next paragraph, we will never distribute or share personal data that is held on our system with any third parties other than Unicorn Fire & Safety Solutions ltd’s employees, consultants and sub-contractors. 

We may share personal data with regulatory bodies in respect of:

·  security qualifications: learners’ details, including photo ID and signatures, will be provided to the SIA

·  the national Learning Record Service (“LRS”) – where unique learner numbers (ULNs) have been provided, learners’ and qualification data is shared with the LRS

·  investigations carried out by regulatory bodies

Unicorn Fire & Safety Solutions ltd has a number of suppliers of services where personal data is shared including but not limited to:

·  on-screen assessment provider used for Functional Skills assessments

·  pension provider for the administration of the corporate pension scheme

·  database hosting supplier for the hosting of our databases

We have carried out a comprehensive review of their activities in relation to the GDPR via the questionnaires and agreements that are in place, which will be reviewed annually.  

Further information regarding specific companies can be provided on request.

Unicorn Fire & Safety Solutions ltd provides a certificate verification service that allows members of the public to check that a certificate presented to them is valid and has been produced by Unicorn Fire & Safety Solutions ltd. The website address for this service is https://checkcert.Unicorn Fire & Safety Solutions ltdqualifications.com. The personal data we provide to individuals using this service is a learner’s forename and surname, the qualification they attained, and the date of its award.

Unicorn Fire & Safety Solutions ltd has a course finder function that is available to the public and allows users to search for publicly available courses. The address of this website is https://www.Unicorn Fire & Safety Solutions ltdqualifications.com/coursefinderplus. The contact details of the centre contact will be displayed on the website if the centre provides this information.

We are also required to provide data to RM Results for DfE under the legal basis contained within Section 537A of the Education Act 1996 and Regulation 6 (d) of the Education (Individual Pupil Information) (Prescribed Persons) (England) Registrations 2009, and section 47 of the Statistics and Registration Service Act 2007 and the Statistics and Registration Service Act 2007 (Disclosure of Pupil Information) (England) Regulations 2009.  The DfE and RM Results ensure that the Data is processed in line with the replacement Data Protection Act 2018 and the GDPR.

 

Marketing

 

Unicorn Fire & Safety Solutions ltd maintains a marketing database that contains the basic details of individuals who have consented to Unicorn Fire & Safety Solutions ltd sendinginformation about products, qualifications, events or services, as well as general news about the Unicorn Fire & Safety Solutions ltd companiesto them via email.  

Each marketing email that is sent provides you with the ability to unsubscribe from receiving marketing emails at any time. Alternatively, you can opt out by sending a request specifying your new choice to marketing@Unicorn Fire & Safety Solutions ltd.co.uk.

We will at times contact you (or your head of centres, if this is not you) by email with important updates that you must be made aware of as a Unicorn Fire & Safety Solutions ltd-approved centre. These updates are mandatory and for regulatory reasons you are unable to unsubscribe from these. We will also on occasion send you communications which we believe will be of legitimate interest to you regarding new products and qualifications, which you will be able to unsubscribe to should you wish.

 

External Consultants, EQS, SMEs, End-Point Assessors, Exam Markers, Suppliers

 

Unicorn Fire & Safety Solutions ltd engages the services of external freelance consultants and suppliers for various purposes within the company.

It is necessary to obtain and retain personal data for the fulfilment of contracts. Data including but not limited to: names, addresses, contact details, professional qualifications, identification documents, bank details – will be held on Unicorn Fire & Safety Solutions ltd Systems and Finance Software.

Contracts are reviewed annually, and inactive partnerships deleted from systems.

It is necessary to share bank details with our bankers to make payments for services, Unicorn Fire & Safety Solutions ltd will always make sure that the details are only processed using secure banking systems.

Unicorn Fire & Safety Solutions ltd will never share this information elsewhere, outside of the company unless required to do so by a regulatory or legal authority. 

Website use – tracking and monitoring

Users of Unicorn Fire & Safety Solutions ltd Group websites should refer to the privacy section of Unicorn Fire & Safety Solutions ltd’s terms and conditions, which are located at the following address: www.Unicorn Fire & Safety Solutions ltdqualifications.com/terms-and-conditions. This provides details on how information that is collected on the website is managed by Unicorn Fire & Safety Solutions ltd.

Our websites and online systems use cookies to distinguish you from other users of our website. For detailed information on the cookies we use please refer to the terms and conditions on the website. We may automatically collect the following information when you visit our website:

·  your IP (internet protocol) address, your login information, your browser type, time zone settings, browsers and operating systems used

·  information about your visit, such as the pages visited, or documents downloaded

 

 

 

Employees

 

Unicorn Fire & Safety Solutions ltd will only process and hold staff data for the legitimate purpose of employment.

Personal data including name, address, contact details, NI number, date of birth, bank details, employment history, medical history, next of kin contact details is stored and processed on the Unicorn Fire & Safety Solutions ltd HR drive and Sage payroll system and will be held for the duration of the employment.

On leaving the company all data will be removed from systems and personnel files and be archived for a period of 3 years before being securely destroyed.  PAYE information will be held on Sage 50 payroll for 6 years after as required by HMRC.

CVs and interview notes will be held for 6 months after the recruitment of a role before being securely destroyed or deleted.  Data for successful candidates will be stored with employment data.

Prospective CVs will be considered on receipt, shared with internal departments and destroyed should no suitable vacancies be available.  Unicorn Fire & Safety Solutions ltd does not store prospective CVs.

References will be requested from former employers as part of employment terms.  Factual references for former staff will only be provided on request from future employers, Unicorn Fire & Safety Solutions ltd will only state dates of employment and final role.  On receipt of financial reference requests, HR staff will seek consent before providing information.

Personal data will be shared with relevant agencies for the appropriate performance of pensions schemes, tax affairs, benefit schemes, insurances, fleet management, illness cover.  Staff participation in such services will indicate consent to share required data for the performance of the service.

 

Security

 

Unicorn Fire & Safety Solutions ltd’s online systems have security measures in place to help protect against the loss or misuse of any data under our control. 

When the websites are accessed by users, data traffic is encrypted using up-to-date secure socket layer (SSL) technology so that it can only be accessed by the end user.

All sensitive information on the website, such as passwords, are encrypted by a proprietary encryption system. All personal data can only be accessed by the relevant end users by way of unique usernames and passwords that must be entered when a user logs in to the systems.

Unicorn Fire & Safety Solutions ltd is PCI DSS (Payment Card Information Data Security Standard) compliant. Credit card information is never stored on Unicorn Fire & Safety Solutions ltd’s systems and is only used to authorise the specific transaction through Unicorn Fire & Safety Solutions ltd’s card payment authority (Sage Pay) and then removed. Where credit card data is held (for speed of future payments), this is only held by Sage Pay. Under no circumstances will your credit card information be passed to any other third party.

 

Where we store data

 

All data in Unicorn Fire & Safety Solutions ltd’s systems is stored on a secure set of servers hosted by our hosting provider. The servers reside in the United Kingdom. Data is frequently backed up and stored in the provider’s backup / disaster recovery facility, which is also in the UK.

This is in a secure server hosting facility with the necessary environmental, physical and technical controls in place to ensure unapproved access is prevented.

Unicorn Fire & Safety Solutions ltd’s email data is stored with Microsoft located in EU data centres and follows Microsoft’s standard security and backup processes.

  

Destruction of physical data

 

Unicorn Fire & Safety Solutions ltd employees are trained to destroy all personal data securely.  Unicorn Fire & Safety Solutions ltd has contracts in place to have all paperwork containing personal data   securely shredded on-site.  Certificates are provided to confirm secure shredding.

 

Data breach incidents

In line with our regulatory requirements, Unicorn Fire & Safety Solutions ltd has a set of processes for issue and incident management, including data breaches. These processes include the required notifications to be sent to the Information Commissioners Office and to customers. This is reviewed annually and may be subject to change.

 

The General Data Protection Regulation 2018

 

Unicorn Fire & Safety Solutions ltd has adapted its policies and procedures to ensure it is compliant with the GDPR. This document has been produced to represent our current status and will be reviewed annually and updated as processes are developed.

Under the GDPR, individuals have certain rights when it comes to the control of personal data:

 

The right to be informed.

  Each individual has the right to be given information about how their data is being processed and why.  Unicorn Fire & Safety Solutions ltd has provided this policy to show how we handle your data.

 

The right of access.

 

  Unicorn Fire & Safety Solutions ltd has a duty to comply with the requirements of Subject Access Requests (SAR)

The right to rectification

.

The GDPR includes a right for individuals to have inaccurate personal data rectified or completed if it is incomplete.

The right to be forgotten.

 

  You have the right to ask Unicorn Fire & Safety Solutions ltd to remove your data.

The right to restrict processing.

 

 You may restrict processing for a legitimate reason, we would still have the right to hold that information. 

 

The right to data portability.

 You may be able to obtain the information we hold about you and use it for your own purposes. Conditions apply.

 

Should you wish to exercise any of your rights above, please email legal@Unicorn Fire & Safety Solutions ltdabc.comstating the following information:

 

Name

Contact details

Relationship to Subject

Full details of information relating to your request

Reason for request and the right being exercised

 

You will be asked to verify your identity if you are the subject, alternatively you will be asked to provide consent from the subject if you are a representative.

Should we require further information we will contact you.

Your request will be dealt with within 1 month of receipt of your request.

Under the GDPR you have further rights in relation to automated decision-making and profiling. Unicorn Fire & Safety Solutions ltd currently only uses automated profiling for the purpose of Functional Skills and e-learning requirements, the purpose of this profiling is to determine appropriate skill levels. Should any further automated processes be implemented, the policy will be reviewed and updated.

 

Cookies

·      A 'Cookie' is a small piece of information that we store on your computer. Our system will issue cookies to your computer when you access the site. There are 2 types of Cookie:

1.    First Party Cookies;

2.     these are our own cookies and are controlled by us.

3.    Third Party Cookies;

4.     these are set and controlled by other organisations.

This site uses First Party Cookies only. Cookies make it easier for you to logon to and use the site during future visits and all of the cookies we use are essential to the effective operation of the site. Some cookies allow us to monitor website traffic in order to personalise the content of the site for you and to schedule maintenance and downtime. You may set up your computer to reject cookies, if you choose to do this, you may not be able to use certain features on our site, in which case please do call us on 0845 2260350 or e-mail us at info@unicornsafety.co.uk and we will deal with your enquiry personally.